Kinds of personal information we collect
We may collect personal information to assist us in providing you with relevant services and information, queries about our products and services and in improving the quality of these products, services and information. The personal information collected may include, but is not limited to, information such as your name and contact details including your mailing address, phone number, email address and payment details. The amount of information collected and how it is used is guided expressly by the purpose for which it was collected.
How we collect your personal information
We generally collect personal information from you directly through electronic forms you have filled out and sent to us from our websites, over the phone, via email or in person at one of our retail stores. Through your use of this site, some anonymous data such as the date and time the site was visited, which pages were visited, the duration of these visits and the domain or url you visited from may also be gathered to help us improve our site and services and the quality of information available to you on this site.
Purpose for handling personal information
We collect and use personal information where it is reasonably necessary for our business and to carry on a trading relationship with you. This includes identifying and contacting you, providing you with information and news relating to our products and services, improving our site and the information and services we offer, handling queries about our products and conducting transactions for the purchase of our products. It is your decision whether or not to disclose your personal details to Form Home, however please be advised that not disclosing your personal details may limit the level and types of service and products we are able to provide you.
You have the opportunity to unsubscribe from our direct marketing communications at any time. To do so simply click the unsubscribe option on any of our communications or you can send an email to firstname.lastname@example.org.
Sharing your personal information
However, we will not disclose your personal information to any individual or organisation outside Form Home, other than for the purposes stated above or unless expressly authorised by you.
How we hold personal information
We hold personal information electronically and in hard copy at our own premises and on our server. We have a range of measures in place to keep personal information secure and to ensure only those necessary have access to personal information. We de-identify or destroy the personal information if it is no longer needed for a lawful purpose. Nevertheless, because of the open nature of internet communications, we do not accept responsibility for any consequences arising from unauthorised access to your information while it is stored or during its transmission.
Access, correction and complaints about our use of personal information
If you would like access to, or would like to correct any personal information we hold about you, or make a complaint about the way we have handled or collected your personal information, you can get in touch via email, post or fax using the contact details below:
Nova Kitchen and Home
402 Macaulay Road, Kensington Australia
Tel: +61 3 9376 4011 Fax: +61 3 9376 4072
If you are not happy with how we have responded to your request or complaint, or have further questions about privacy more generally, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
© Nova Kitchen and Home. 2017